Hotel sales need to be wary of excessive socializing

hotel sales interruption

Hotel sales people can be pushed off task by too much socializing.

Hotel sales people are the smartest people in their hotel. There I said it…

Now I’m going to pour it on. Hotel sales people are the best educated people in their hotel, they are the best groomed people in their hotel, they are the most attractive people in the hotel, they have the best anticipatory skills of anyone in the hotel and hotel sales people are the most fun people in your hotel. Many of you aren’t going to like hearing that. And I can guarantee that the folks in other departments aren’t going to want to hear that.

But it has a downside. Everybody else thinks it’s OK to come into your office and ask for your help with their problems. Sprinkle on top of that the fact that there’s probably some food somewhere in your office, and is it any wonder that everybody comes to you with their issues? And here’s where the downside comes in: it’s not in your job description. I’m a big team player, but if you allow too much of this to occur between 9 and 5, you probably won’t have a job for very long. We’ve already identified 9 to 5 as your most productive time to actually do what you were hired to do: hotel sales. It’s obvious that from 9 to 5 is the best opportunity to contact the customer. As a rule, the vast majority of people that are the objects of our hotel sales efforts do not work the swing or graveyard shifts.

So we have to maximize our daytime productivity. We hotel sales types all have a maternal instincts; that’s why we’re in the hospitality industry. We are nurturing people by nature.

Often we can deflect the interruption with a cordial but firm “You know what, I’ll meet you for a cup of coffee or a piece of pie or a cocktail after work. I just can’t do this now. I have too many high priority items that will affect my numbers. Can we get together at 5:30?”

Laura Stack, The Productivity Pro, refers to these interruptions as “speed bumps” that keep you from getting your work done. She has several excellent ideas for keeping them to a minimum.

On a final note, an exception to the above rules applies to those in hotel sales management – those that supervise other hotel sales people. You still need to resist unnecessary interruptions, and with proper ground rules with your staff you should be able to accomplish that.

 

Posted 4/29/13

 

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