Written goals help avoid a crisis

written goals

Hotel sales people have written goals to be proactive and prevent crises.

Hospitality sales people must anticipate an occasional crisis in the dealings with day-do-day situations. Because the experienced and successful hospitality sales pro is one who is proactive, this allows him or her to see and minimize the frequency and severity of crises.

This is a skill that is essential for hotel sales people to develop.

Because we can’t control outside factors, we can never eliminate these crises from our life entirely. But by minimizing the frequency and severity of crises that we have to deal with, we’ll gain a number of benefits for ourselves, our customers, and our colleagues.

I strongly suggest that you build time cushions into your day to allow time to respond to unexpected crises. But this seems to be an oxymoron: how can you plan for the unexpected?

Planning for what you can’t predict requires strong time management skills. I’ve written extensively about time wasters that plague business in general, and hospitality sales people in particular. Feel free to search our blog posts for my comments on: too many meetings, too many administrative tasks, overbooking your time, etc. The start of a New Year is always a great time to re-commit to time management.

But the time management aspect that is the bedrock is planning your day and week in advance. How do we get direction for planning for those time periods?

All such planning must be consistent with your goals as a hotel sales professional and your hotel sales organization as a whole, as determined in consultation with your manager.

written goalsAnd you must have these goals WRITTEN DOWN and clear in your mind. If they are not currently committed to paper, it’s critical that you sit down with your boss and do so.

It is critical that you have written goals, and I urge you to do so not just in your job, but in your personal life as well. Why is it important? Here are some important reasons as adapted from (and come courtesy of) Michael Hyatt Intentional Leadership in a blog post at the start of this last year.

  • Writing down your goals gets you to clarify what you want. You wouldn’t take your car out for a drive without a plan as to where you are going. You have a goal, or destination in mind. Likewise, writing down your goals forces you to think about what you really want to accomplish.
  • Writing down your goals motivates you to take action. Having written goals is only the start. Articulating your intention is important, but you must take action on your goals. So don’t just have written goals, but REVIEW them periodically to keep yourself on track. In fact, goal review should be a regularly scheduled activity.
  • Writing your goals functions as a filter for other opportunities. The more successful you become at hotel sales or other areas of your life, the more you will attract other opportunities. These new opportunities can drag you off course. Your written goal list will help you to evaluate these — is this new opportunity consistent with your goals?
  • Written goals will help you overcome resistance. Every meaningful intention, dream, or goal encounters resistance from a number of outside forces and people. From the moment you set a goal, you will begin to feel that resistance. You’ve probably heard the old story that when an airliner takes off and the wind blows it off course (which it always does), the pilot does NOT return to the airport to start over. Rather he or she makes course corrections to reach the destination. Having and reviewing written goals will help keep the destination in mind.
  • Writing down your goals will enable you to see and celebrate your progress. Life can be difficult, especially when you aren’t seeing progress. But written goals can be like mile-markers on a highway. They enable you to see how far you have come and how far you need to go. They also provide an opportunity for celebration when you get where you’re going.

As we know, life will provide crises both big and small throughout our jobs and our lives.

But in order to minimize their impact, be sure to plan your day and week ahead consistent with your goals, and you can put your schedule and to-do list together. As you do so, consider each item and try to anticipate where a crisis could occur, and put in some time cushions. When you plan cushions for that, you won’t get severely blown off course. And if no crisis occurs you have found time to further work toward career development or prepare for future appointments and/or projects.

 

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